Corporate Terms and Conditions
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All bookings are confirmed only after booking form as well as terms and conditions are signed and all relevant deposits are paid. The Castle reserves the right to cancel your function if payment conditions are not upheld.
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25% deposit to secure booking and 75% balance payable 2 months before event.
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Deposits are non-refundable or transferable after 28 days.
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Provisional bookings are held for 2 days only, before an “Event Deposit” is required to secure booking.
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Four weeks prior to your Event a finalized arrangements list will be issued to be agreed upon by both parties, any alterations to your Event after this point may result in a supplementary cost being charged to your account.
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All costs will be billed to the Group organizer unless alternative arrangements have been agreed prior to your Event.
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Any extra costs in your Event will be added to the Group organizer account.
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The hotel reserves the right to charge any items missed from the first bill at a later date.
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Exclusive Hire can be booked from 12pm to 11am the next morning, and includes all bedrooms & public rooms of the castle.
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Events can only be paid via Credit/Charge/Debit Card, Cash or Cheque (Cheque's can only be accepted (to the value of the Cheque Guarantee Card) if used on the day of the Event.
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Special dietary requirements need to be arranged at least four weeks prior to the Event.
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Guests cannot bring or consume their own drinks onto Auchen Castle premises.
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Evening entertainment of any kind is dependant on numbers and Main Castle accommodation being booked.
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Auchen Castle has a no pet policy and is a no smoking environment.
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Check in after 3pm, unless special arrangements have been made.
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Check out time is strictly 10.30am latest.
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Auchen Castle reserves the right to alter pricing without prior notification.
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The Group organizer is responsible for the behavior and actions of their guests while at Auchen Castle.
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Rates are inclusive of VAT.
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The Hirer shall pay for any loss or damage to any part of the hotel premises, or to any fixtures, fittings and equipment which are caused by the Hirer or guest or paid servants. We will not be held responsible for damage to any article brought onto the premises. The hotel shall not be liable for any loss or damage except within the constraints of the hotel Proprietors Act 1956. In case of the loss or damage to the hirer it must be reported and then recorded at the time with the Duty Manager.
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The hotel shall not be responsible for the failure to provide facilities contracted for in the event of it being prevented from doing so as a result of “Force Majeure” or any other cause beyond its control. This includes industrial disputes, orders or regulations issued by Central Government, Riots, Floods, Fire, Epidemics , alterations or redecoration of the Hotel. The Hotel will not be liable for any loss, damage or costs as result.
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If a single party do not take all of the accommodation and rooms or have exclusive hire, the hotel may sell the remaining accommodations and rooms to other guests resulting in shared facilities.
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We can not accept responsibility for outside contractors and service providers.
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Guests can not bring their own music for entertainment purposes.
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All of our food suppliers are subject to strict guidelines for delivery, food storage and subsequent food quality and hygiene. We can not take responsibility for cakes that are not purchased from one of our approved suppliers.
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In the event of a late cancellation, we regret that pre payments will not be able to be returned due to forward purchasing made and loss of subsequent profit.
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In all cases Scottish Law prevails.
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Termination of Contract by the Hotel. The Hotel will be entitled to terminate the contract with out penalty due to” Force Majeure” as described in point 21 or due to outstanding monies being overdue by more than 14 days unless agreed in writing from the Hotel. Clients are responsible for checking the details and settlement dates of their accounts.
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The Hotel Reserves the right to change agreed conference or banqueting rooms if indicated numbers for the function are not achieved.
Signed by Organiser _______________________________________
DATE _______________________________________
Printed _______________________________________
DATE _______________________________________
Address _______________________________________
_______________________________________________
PRINT THESE TERMS & CONDITIONS
We may take the opportunity to update our terms from time to time, it is the customer’s responsibility to check any updates or at any time an updated terms and conditions can be obtained through our reception team.